Frequently Asked Questions (FAQs)
13. Is my Trupoints will be forfeited if my Credit Card-i is temporary blocked?
No, TruPoints is not forfeited and the Cardholder still can perform redemption after regularizing the account.
14. When will I receive the redemption items?
Redeemed item will be couriered to designated address latest by 21 working days.
15. Can I send my redemption item to another address?
Yes. The Cardholder needs to key in recipient address in the online redemption webpage. No delivery will be made to P.O Box address as well as address outside Malaysia.
16. Can I exchange the merchandise item after the redemption has been made?
All items redeemed are non-exchangeable unless gifts received are damaged or faulty and are reported to courier service within 24 hours upon receipt. Otherwise, request will not be entertained.
17. Can I redeem my TruPoints to contribute for wakaf @ sadaqah program?
The Cardholder may redeem their TruPoints and contribute it to the Corporate Responsibility (CR) program organized by Bank Islam from time to time as stipulated in the TruRewards' website. The TruPoints will be converted to Ringgit and will be channeled to charity funds selected by the Cardholder.
18. Can I pay the annual fees using my TruPoints?
Yes, Cardholder may pay the annual fee for their Credit Card-i, using their TruPoints. However, such option must be exercised by the Cardholder within two (2) months from the date the annual fee is charged to the Cardholder account as stated in Credit Card-i statement.